Project Description

Marina Administration

• Manage boat slip reservations for both permanent and transient guests, and coordinate bookings.
• Handle billing and invoicing for slip rentals, maintenance services, and other charges, while tracking payments and managing overdue accounts.
• Maintain accurate records of slip assignments, boat details, and customer information, including maintenance logs and service histories.
• Schedule and manage staff shifts, provide training sessions, monitor performance, and handle disciplinary actions when necessary.

Dock and Slip Management

• Conduct regular inspections and perform routine maintenance and repairs on docks, slips, and walkways, ensuring all electrical and water hookups are functional.
• Ensure docks and slips comply with safety regulations and standards, maintaining fire extinguishers, life rings, and other safety equipment, and conducting safety drills.
• Keep docks, walkways, and surrounding areas clean, manage waste disposal and recycling, and implement pest control measures as needed.

Customer Service

• Greet and assist guests upon arrival, providing information on marina services, local attractions, and weather conditions, and resolving customer complaints promptly.
• Maintain clear communication with guests via phone, email, and in-person, sending out regular updates and engaging with customers on social media.
• Offer concierge services, including assistance with reservations for local restaurants, tours, and activities, transportation arrangements, and managing special requests.

Facilities Management

• Ensure restrooms and showers are clean, stocked, and well-maintained, addressing any plumbing issues promptly.
• Maintain laundry facilities, ensuring machines are in working order and stocked with necessary supplies, and addressing equipment malfunctions.
• Keep lounge and common areas clean and inviting for guests.